How Kensbridge Handles Your Personal Data
This privacy policy explains how Kensbridge collects, uses, shares and protects your personal information when you use our HRP claim services.
Key Information
- We act as a data controller
- Your data is used to manage HRP-related claims
- We may contact HMRC and DWP on your behalf
- You can contact our DPO at dpo@kensbridge.co
About Us
“We,” “Us,” and “Our” refer to Kensbridge Ltd, located at: Houldsworth Business & Arts Centre, Houldsworth Street, Stockport, England, SK5 6DA.
Company Number: 16583492
HMRC Agent Services Ref: WARN0057394
PAYE Agent Ref: IA8537
Self-Assessment Agent Ref: 3150RW
For the purpose of data protection legislation, we are the data controller. This means we are responsible for deciding how we hold and use personal data about you.
The Purpose and Scope of This Notice
This notice explains how we collect and use personal data in accordance with UK GDPR, the Data Protection Act 2018 and other applicable data protection laws.
This includes our services in relation to Home Responsibilities Protection claims and related State Pension underpayment matters.
The Personal Information We Collect
The information we collect and process may include:
- Your name, address, contact details and National Insurance number.
- Information about Child Benefit, caring responsibilities and employment history.
- Documents used to support your HRP claim.
- Identity and address verification information.
- Details of contact we have had with you.
- Information received from HMRC, DWP or other relevant parties.
- Information about arrears received so we can calculate any success fee due.
How We Use Your Personal Data
We may use your personal data to:
- Assess and manage your HRP-related claim.
- Act as your authorised agent with HMRC and DWP.
- Prepare and submit claim documents.
- Contact you by phone, SMS, email or post about your claim.
- Calculate any success fee if arrears are paid to you.
- Meet legal, regulatory, accounting and fraud-prevention obligations.
Data Sharing
We may share your personal data with HMRC, DWP, identity verification providers, IT and cloud providers, professional advisers, postal providers, payment providers, regulators and other parties where necessary.
We only share data where there is a lawful basis to do so and where appropriate safeguards are in place.
Data Retention
We keep personal data only for as long as necessary for the purposes it was collected, including claim management, legal obligations, audit trails, invoicing, complaints, compliance and record keeping.
Your Rights
Under UK data protection law, you may have the right to:
- Request access to your personal data.
- Request correction of inaccurate personal data.
- Request deletion of your personal data.
- Object to or restrict certain processing.
- Request transfer of your data.
- Withdraw consent where processing is based on consent.
To exercise your rights, contact dpo@kensbridge.co.
Cookies
Kensbridge may use cookies to improve your online experience. These may include functionality cookies, analytics cookies and third-party marketing cookies.
Complaints
If you have concerns about how we handle your data, contact us first at dpo@kensbridge.co.
If you remain dissatisfied, you may contact the Information Commissioner’s Office at ico.org.uk or call 0303 123 1113.
Contact Us
If you have any questions about this privacy policy or how we handle your personal data, please contact:
Data Protection Officer
Kensbridge Ltd
Houldsworth Business & Arts Centre, Houldsworth Street, Stockport, England, SK5 6DA
Email: dpo@kensbridge.co